Terms, Conditions & Policy

ONLINE AND IN STORE

We want you to love our products and enjoy your shopping experience with us. 

On this page you will find details about shipping and delivery and how to return or exchange your purchases made online or in stores.

 

 

1.0 DELIVERY OF YOUR ORDER

At Bak Tailor, we deliver all ready stock orders via Poslaju every Monday to Friday to ensure that customers will immediately receive their orders within 1-3 working days.


Delivery conditions

  • Email or notification messages will be given to all customers within 48 hours after delivery is done. For any updates to expected delivery times, please refer to the Poslaju Website http://www.poslaju.com.my

  • Please note that you can track your order for an Estimated Time of Arrival from the Poslaju website http://www.poslaju.com.my/track.aspx

  • Please note that you will have to sign for your order. 

  • If you are not available to sign for your order, Poslaju will leave a note with instructions for pick up from a designated post office.

  • While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

  • International shipping is available at extra cost. Kindly refer to our customer service personnel on the international shipping charges.

    Phone: +6010-7062863 (Whatsapp only) during the hours of 8:30 am to 5:30 pm Monday to Friday (excluding public holidays).

    Email: info@baktailor.com

1.1 Processing Your Order

All orders placed by 10am (UTC+08:00) on a working day will be processed and dispatched from our warehouse on the same day. Orders placed on weekends and public holidays will be dispatched on the next working day.  If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for those items. If applicable, we may also give you the option of waiting for us to ship the items once new stock arrives.

1.2 Customs Fees and Duties

Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

1.3 Receiving Your Order

When you receive your order, please make sure all the right contents are in your parcel. 

1.4 Problems with your Order

We want you have the best online shopping experience, so if you have any problems with your order, please contact our online customer service team by phone or e-mail. 

Phone: +6010-7062862 (Whatsapp Only) during the hours of 8:30 am to 5:30 pm Monday to Friday (excluding public holidays).

Email: info@baktailor.com


1.5 Contacting Customer Service

When you contact Customer Service by phone or e-mail, please provide the following information so we can assist you as quickly as possible

  1. Your Name                     
  2. Date your order was placed, if applicable
  3. Your Sales Order Reference Number, if available
  4. Your Tracking Number, if available
  5. Brief description of the problem you are experiencing

If you e-mail us, we will investigate your enquiry and get back to you as soon as possible.

If you call us, you will either speak directly to customer service or you will be able to leave a voicemail.  If you leave a voicemail, we will investigate your enquiry and we will get back to you as soon as possible.

 

 

2.0 REFUND AND EXCHANGE POLICY AND INSTRUCTIONS

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products (other than gift cards or seconds) in the outlet in which they were purchased, subject to the following conditions :

  1. Items must be returned within 7 days of purchase with the original receipt or other proof of purchase;
  2. You must provide your name and address;
  3. The returned items must not be stock clearance items; and
  4. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.

If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.

Note:

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

Bak Tailor outlets and Bak Tailor online are separate businesses. Items purchased at one business cannot be returned at the stores of another business.

Items purchased in store cannot be returned via Online return postage and vice versa.

2.1 Faulty Items Returns

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.

 


3.0 RETURN INSTRUCTIONS FOR ONLINE PURCHASES

All Bak Tailor online purchases made can be exchanged or refunded by return post ONLY. Items purchased online cannot be returned in store.

3.1 Online Returns via return post

If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 8:30am to 5:30pm Monday to Friday(excluding public holidays) on either phone or email as below:

Please provide the following information so we can assist you as quickly as possible:

  • Your name                     
  • Date your order was placed, if applicable
  • Your Sales Order Reference Number, if available
  • Your tracking number, if available
  • Brief description of the problem you are experiencing

Your personal information will be used according to our Privacy Policy to process your refund or return.

 
4.0 PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

WHEN YOU PURCHASE SOMETHING FROM OUR STORE, AS PART OF THE BUYING AND SELLING PROCESS, WE COLLECT THE PERSONAL INFORMATION YOU GIVE US SUCH AS YOUR NAME, ADDRESS AND EMAIL ADDRESS.

WHEN YOU BROWSE OUR STORE, WE ALSO AUTOMATICALLY RECEIVE YOUR COMPUTER’S INTERNET PROTOCOL (IP) ADDRESS IN ORDER TO PROVIDE US WITH INFORMATION THAT HELPS US LEARN ABOUT YOUR BROWSER AND OPERATING SYSTEM.

EMAIL MARKETING (IF APPLICABLE): WITH YOUR PERMISSION, WE MAY SEND YOU EMAILS ABOUT OUR STORE, NEW PRODUCTS AND OTHER UPDATES.

SECTION 2 - CONSENT

HOW DO YOU GET MY CONSENT?

WHEN YOU PROVIDE US WITH PERSONAL INFORMATION TO COMPLETE A TRANSACTION, VERIFY YOUR CREDIT CARD, PLACE AN ORDER, ARRANGE FOR A DELIVERY OR RETURN A PURCHASE, WE IMPLY THAT YOU CONSENT TO OUR COLLECTING IT AND USING IT FOR THAT SPECIFIC REASON ONLY.

IF WE ASK FOR YOUR PERSONAL INFORMATION FOR A SECONDARY REASON, LIKE MARKETING, WE WILL EITHER ASK YOU DIRECTLY FOR YOUR EXPRESSED CONSENT, OR PROVIDE YOU WITH AN OPPORTUNITY TO SAY NO.

HOW DO I WITHDRAW MY CONSENT?

IF AFTER YOU OPT-IN, YOU CHANGE YOUR MIND, YOU MAY WITHDRAW YOUR CONSENT FOR US TO CONTACT YOU, FOR THE CONTINUED COLLECTION, USE OR DISCLOSURE OF YOUR INFORMATION, AT ANYTIME, BY CONTACTING US AT MARKETING@BAKTAILOR.COM OR MAILING US AT:

Bak Tailoring Sdn Bhd (875989-U)
1876 C, Jalan Tengah 4, Off Jalan Taman Harmonis,
Batu 6 1/4 Gombak, 53100 Kuala Lumpur


SECTION 3 - DISCLOSURE

WE MAY DISCLOSE YOUR PERSONAL INFORMATION IF WE ARE REQUIRED BY LAW TO DO SO OR IF YOU VIOLATE OUR TERMS OF SERVICE.

SECTION 4 - SHOPIFY

OUR STORE IS HOSTED ON SHOPIFY INC. THEY PROVIDE US WITH THE ONLINE E-COMMERCE PLATFORM THAT ALLOWS US TO SELL OUR PRODUCTS AND SERVICES TO YOU.

YOUR DATA IS STORED THROUGH SHOPIFY’S DATA STORAGE, DATABASES AND THE GENERAL SHOPIFY APPLICATION. THEY STORE YOUR DATA ON A SECURE SERVER BEHIND A FIREWALL.

PAYMENT:

IF YOU CHOOSE A DIRECT PAYMENT GATEWAY TO COMPLETE YOUR PURCHASE, THEN SHOPIFY STORES YOUR CREDIT CARD DATA. IT IS ENCRYPTED THROUGH THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI-DSS). YOUR PURCHASE TRANSACTION DATA IS STORED ONLY AS LONG AS IS NECESSARY TO COMPLETE YOUR PURCHASE TRANSACTION. AFTER THAT IS COMPLETE, YOUR PURCHASE TRANSACTION INFORMATION IS DELETED.

ALL DIRECT PAYMENT GATEWAYS ADHERE TO THE STANDARDS SET BY PCI-DSS AS MANAGED BY THE PCI SECURITY STANDARDS COUNCIL, WHICH IS A JOINT EFFORT OF BRANDS LIKE VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER.

PCI-DSS REQUIREMENTS HELP ENSURE THE SECURE HANDLING OF CREDIT CARD INFORMATION BY OUR STORE AND ITS SERVICE PROVIDERS.

FOR MORE INSIGHT, YOU MAY ALSO WANT TO READ SHOPIFY’S TERMS OF SERVICE OR PRIVACY STATEMENT.

SECTION 5 - THIRD-PARTY SERVICES

IN GENERAL, THE THIRD-PARTY PROVIDERS USED BY US WILL ONLY COLLECT, USE AND DISCLOSE YOUR INFORMATION TO THE EXTENT NECESSARY TO ALLOW THEM TO PERFORM THE SERVICES THEY PROVIDE TO US.

HOWEVER, CERTAIN THIRD-PARTY SERVICE PROVIDERS, SUCH AS PAYMENT GATEWAYS AND OTHER PAYMENT TRANSACTION PROCESSORS, HAVE THEIR OWN PRIVACY POLICIES IN RESPECT TO THE INFORMATION WE ARE REQUIRED TO PROVIDE TO THEM FOR YOUR PURCHASE-RELATED TRANSACTIONS.

FOR THESE PROVIDERS, WE RECOMMEND THAT YOU READ THEIR PRIVACY POLICIES SO YOU CAN UNDERSTAND THE MANNER IN WHICH YOUR PERSONAL INFORMATION WILL BE HANDLED BY THESE PROVIDERS.

IN PARTICULAR, REMEMBER THAT CERTAIN PROVIDERS MAY BE LOCATED IN OR HAVE FACILITIES THAT ARE LOCATED A DIFFERENT JURISDICTION THAN EITHER YOU OR US. SO IF YOU ELECT TO PROCEED WITH A TRANSACTION THAT INVOLVES THE SERVICES OF A THIRD-PARTY SERVICE PROVIDER, THEN YOUR INFORMATION MAY BECOME SUBJECT TO THE LAWS OF THE JURISDICTION(S) IN WHICH THAT SERVICE PROVIDER OR ITS FACILITIES ARE LOCATED.

AS AN EXAMPLE, IF YOU ARE LOCATED IN CANADA AND YOUR TRANSACTION IS PROCESSED BY A PAYMENT GATEWAY LOCATED IN THE UNITED STATES, THEN YOUR PERSONAL INFORMATION USED IN COMPLETING THAT TRANSACTION MAY BE SUBJECT TO DISCLOSURE UNDER UNITED STATES LEGISLATION, INCLUDING THE PATRIOT ACT.

ONCE YOU LEAVE OUR STORE’S WEBSITE OR ARE REDIRECTED TO A THIRD-PARTY WEBSITE OR APPLICATION, YOU ARE NO LONGER GOVERNED BY THIS PRIVACY POLICY OR OUR WEBSITE’S TERMS OF SERVICE.

LINKS

WHEN YOU CLICK ON LINKS ON OUR STORE, THEY MAY DIRECT YOU AWAY FROM OUR SITE. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OF OTHER SITES AND ENCOURAGE YOU TO READ THEIR PRIVACY STATEMENTS.

SECTION 6 - SECURITY

TO PROTECT YOUR PERSONAL INFORMATION, WE TAKE REASONABLE PRECAUTIONS AND FOLLOW INDUSTRY BEST PRACTICES TO MAKE SURE IT IS NOT INAPPROPRIATELY LOST, MISUSED, ACCESSED, DISCLOSED, ALTERED OR DESTROYED.

IF YOU PROVIDE US WITH YOUR CREDIT CARD INFORMATION, THE INFORMATION IS ENCRYPTED USING SECURE SOCKET LAYER TECHNOLOGY (SSL) AND STORED WITH A AES-256 ENCRYPTION. ALTHOUGH NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE, WE FOLLOW ALL PCI-DSS REQUIREMENTS AND IMPLEMENT ADDITIONAL GENERALLY ACCEPTED INDUSTRY STANDARDS.

SECTION 7 - COOKIES

HERE IS A LIST OF COOKIES THAT WE USE. WE’VE LISTED THEM HERE SO YOU THAT YOU CAN CHOOSE IF YOU WANT TO OPT-OUT OF COOKIES OR NOT.

_SESSION_ID, UNIQUE TOKEN, SESSIONAL, ALLOWS SHOPIFY TO STORE INFORMATION ABOUT YOUR SESSION (REFERRER, LANDING PAGE, ETC).

_SHOPIFY_VISIT, NO DATA HELD, PERSISTENT FOR 30 MINUTES FROM THE LAST VISIT, USED BY OUR WEBSITE PROVIDER’S INTERNAL STATS TRACKER TO RECORD THE NUMBER OF VISITS

_SHOPIFY_UNIQ, NO DATA HELD, EXPIRES MIDNIGHT (RELATIVE TO THE VISITOR) OF THE NEXT DAY, COUNTS THE NUMBER OF VISITS TO A STORE BY A SINGLE CUSTOMER.

CART, UNIQUE TOKEN, PERSISTENT FOR 2 WEEKS, STORES INFORMATION ABOUT THE CONTENTS OF YOUR CART.

_SECURE_SESSION_ID, UNIQUE TOKEN, SESSIONAL

STOREFRONT_DIGEST, UNIQUE TOKEN, INDEFINITE IF THE SHOP HAS A PASSWORD, THIS IS USED TO DETERMINE IF THE CURRENT VISITOR HAS ACCESS.

SECTION 8 - AGE OF CONSENT

BY USING THIS SITE, YOU REPRESENT THAT YOU ARE AT LEAST THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE, OR THAT YOU ARE THE AGE OF MAJORITY IN YOUR STATE OR PROVINCE OF RESIDENCE AND YOU HAVE GIVEN US YOUR CONSENT TO ALLOW ANY OF YOUR MINOR DEPENDENTS TO USE THIS SITE.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANY TIME, SO PLEASE REVIEW IT FREQUENTLY. CHANGES AND CLARIFICATIONS WILL TAKE EFFECT IMMEDIATELY UPON THEIR POSTING ON THE WEBSITE. IF WE MAKE MATERIAL CHANGES TO THIS POLICY, WE WILL NOTIFY YOU HERE THAT IT HAS BEEN UPDATED, SO THAT YOU ARE AWARE OF WHAT INFORMATION WE COLLECT, HOW WE USE IT, AND UNDER WHAT CIRCUMSTANCES, IF ANY, WE USE AND/OR DISCLOSE IT.

IF OUR STORE IS ACQUIRED OR MERGED WITH ANOTHER COMPANY, YOUR INFORMATION MAY BE TRANSFERRED TO THE NEW OWNERS SO THAT WE MAY CONTINUE TO SELL PRODUCTS TO YOU.
 


5.0 TERMS & CONDITIONS

General
When you register, you are required to provide your information that is true, accurate, current, and complete in all respects. Should any of your information change, you may change it online or notify us through email. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately.

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by bank acceptable to us.

Orders
All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out.

Payment
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, debit cards and any other methods which may be clearly stated on our site from time to time. You confirm that the credit card/debit card being used is yours or that you have specifically authorized by the owner to use it.

We will take reasonable care to make our site secure. All online banking transactions on this site are processed using iPay88, which is a secure online payment gateway that encrypts your details in a secure host environment.

In addition, we will take reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any date you provide when accessing or ordering from our site.

**If you are making payment through Cash deposit / Bank transfer kindly attach your proof of payment and quote your order number and email to info@baktailor.com We will not proceed if we receive an email that has no proof of payment and the order number.

Vouchers
Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.

Delivery
Kindly take note that we will process and send out all order within 24 hours after payment is received. Estimated delivery times provided are to be used as a guide only and commence from the date the order is sent out. We are not responsible for any delays caused by destination customs clearance processes.